I may have to go to another ISP in the distant future. I have AOL now, and have had it forever.
What do you use?
An how big a pain in the neck is it to change?
What, if any, are the costs?
Nancy,
I better warn you about something. Quitting AOL has been compared to trying to leave the mafia.
For instance, say you want to cancel the account and if it was your late husband who started it, they are going to ask to talk to him even when you say he passed away and your name is on the credit card paying for the service.
My own experience from 2006
*****
I'm through with AOL. After 11 years I'm leaving for Bell South and one of its DSL plans. 50 times faster than dial up and only $10-12 more a month. My AOL email is still good even when my service ends on April 22nd. So those of you who know it can still contact me there.
*- AOL's billing dept is such a cluster***k I'm glad to be leaving. A few months ago they were charging my credit card for AOL Traveller's advantage and no one knew how or why I was being billed. I had to dispute the charge to end the service.
Then to cancel AOL they wouldn't talk to me, even though I'm the account holder and my name is on the credit card. Three idiots giving me the run around before I called AOL corporate in Dulles VA. Five minutes with someone there got my service cancelled. April 22nd is my last day.
Adios AOL. I was with you 11 years but you treated me like garbage just too often. You forgot rule number #1 of customer service- The customer is always right even if the computer says not.
*****
Or google search what happened to Vincent Ferrari. He got to appear on Larry King and on the Today show with Matt Lauer.
In spite of a settlement with the New York Attorney General's office, I've read reports that AOL still won't let its subscribers end service easily.
I don't mean to scare or discourage you. Just give a warning as to what you're likely to face.