K
KristaDeAnn
Im copying this here...so I dont have to re-write it... Boy am I fuming!!!
Lance, Michelle and anyone that actually gives a hoot...
I'm about ready to just ditch this entire relationship in the trash and find a new provider. In January I purchased my INRatio machine from QAS (I PAID WITH MY CREDIT CARD, THE BALANCE IN FULL AT THE TIME OF PURCHASE). I wont even go into the 5 months of fighting with my insurance to get them to reimburse me for it.
Then in May 2006 when my first box of strip ran out, I contacted QAS and purchased a new box of strips my total purchase was $177.95. (WHICH I PAID IN FULL THE DAY I ORDERED THEM WITH MY CREDIT CARD)
When I purchased my first box of strips I spoke with someone in your billing department that told me she would see if she could ("as a courtesy to me") since it was obvious my insurance would in fact pay the bill, get an authorization from my insurance for 2 boxes of strips and that she would try to bill my insurance directly. Which she did...
Once again I had to fight (as usual) with my insurance company to get them to reimburse me for the $177.95 for the box I purchased with my credit card. They told me at that time that QAS's claim to them for $319.00 for the two boxes of strips you sent me and billed for had been REJECTED.
So while I was fighting them for my $177.95.. I figured I might as well start fighting for them to send you your $319.00 as well... Which I did managed to do. They sent both checks to me so I forwarded your $319.00 to you last week. I called to tell you it was on its way.
Here is the part that has me FUMING MAD AT QAS
Friday 8/11/06 I get home from work to find not one, but TWO letters from QAS threatening me that they are going to send me to collections!!!!!! Here is the clincher, it is not for the $319.00 that I just spent a week fighting with my insurance on QAS's behalf.....
BUT FOR THE TWO BILLS I PAID IN FULL WITH MY CREDIT CARD AT THE TIME OF PURCHASE!!!!!! MY MACHINE IN JANUARY 06 AND MY STRIPS IN MAY 06.
I left a message on Felecia's voice mail on Friday...regarding these letters and YES I WAS AND STILL AM ANGRY.... She returned my call today.. I could tell she was not happy with me.. She said "DONT WORRY" about the letters I got. DON'T WORRY????? I don't take being threatened lightly....especially since I pay ALL MY BILLS ON TIME TO ALL MY CREDITORS.
I don't appreciate be told I'm going to end up in collections for something I already paid in full... And yes I AM WORRIED. If your system is so screwed up that it doesn't even know I already paid both of those bills..it is probably screwed up enough to ACCIDENTLY send me to collections. I worked in Collections for 4 years I know how hard it is to get someone else's MISTAKE off your credit after it is "accidentally" put on there...
I told her that I wanted PAID receipts for the two purchases that were put on my credit card..she asked if I wanted them faxed or mailed. I said I would like both...to which she replied.."IM NOT DOING BOTH..". (Boy that is some great customer service skills you got there....) So I asked her to fax them... since doing "both" was too much to ask. Well I guess faxing them was too much to ask also because that was 2 1/2 hours ago..and I still have not seen them.
I WANT THIS STRAIGHTENED OUT...RIGHT NOW. NO, I don't trust that it was a "mistake" and I should just disregard it.. You made the threat...now you fix it!!!
You know it is bad enough I have to fight and carry on with my insurance company because these strips are covered. But I AM NOT going to go through this with QAS everytime I need strips as well. It just isnt worth it...
Lance, Michelle and anyone that actually gives a hoot...
I'm about ready to just ditch this entire relationship in the trash and find a new provider. In January I purchased my INRatio machine from QAS (I PAID WITH MY CREDIT CARD, THE BALANCE IN FULL AT THE TIME OF PURCHASE). I wont even go into the 5 months of fighting with my insurance to get them to reimburse me for it.
Then in May 2006 when my first box of strip ran out, I contacted QAS and purchased a new box of strips my total purchase was $177.95. (WHICH I PAID IN FULL THE DAY I ORDERED THEM WITH MY CREDIT CARD)
When I purchased my first box of strips I spoke with someone in your billing department that told me she would see if she could ("as a courtesy to me") since it was obvious my insurance would in fact pay the bill, get an authorization from my insurance for 2 boxes of strips and that she would try to bill my insurance directly. Which she did...
Once again I had to fight (as usual) with my insurance company to get them to reimburse me for the $177.95 for the box I purchased with my credit card. They told me at that time that QAS's claim to them for $319.00 for the two boxes of strips you sent me and billed for had been REJECTED.
So while I was fighting them for my $177.95.. I figured I might as well start fighting for them to send you your $319.00 as well... Which I did managed to do. They sent both checks to me so I forwarded your $319.00 to you last week. I called to tell you it was on its way.
Here is the part that has me FUMING MAD AT QAS
Friday 8/11/06 I get home from work to find not one, but TWO letters from QAS threatening me that they are going to send me to collections!!!!!! Here is the clincher, it is not for the $319.00 that I just spent a week fighting with my insurance on QAS's behalf.....
BUT FOR THE TWO BILLS I PAID IN FULL WITH MY CREDIT CARD AT THE TIME OF PURCHASE!!!!!! MY MACHINE IN JANUARY 06 AND MY STRIPS IN MAY 06.
I left a message on Felecia's voice mail on Friday...regarding these letters and YES I WAS AND STILL AM ANGRY.... She returned my call today.. I could tell she was not happy with me.. She said "DONT WORRY" about the letters I got. DON'T WORRY????? I don't take being threatened lightly....especially since I pay ALL MY BILLS ON TIME TO ALL MY CREDITORS.
I don't appreciate be told I'm going to end up in collections for something I already paid in full... And yes I AM WORRIED. If your system is so screwed up that it doesn't even know I already paid both of those bills..it is probably screwed up enough to ACCIDENTLY send me to collections. I worked in Collections for 4 years I know how hard it is to get someone else's MISTAKE off your credit after it is "accidentally" put on there...
I told her that I wanted PAID receipts for the two purchases that were put on my credit card..she asked if I wanted them faxed or mailed. I said I would like both...to which she replied.."IM NOT DOING BOTH..". (Boy that is some great customer service skills you got there....) So I asked her to fax them... since doing "both" was too much to ask. Well I guess faxing them was too much to ask also because that was 2 1/2 hours ago..and I still have not seen them.
I WANT THIS STRAIGHTENED OUT...RIGHT NOW. NO, I don't trust that it was a "mistake" and I should just disregard it.. You made the threat...now you fix it!!!
You know it is bad enough I have to fight and carry on with my insurance company because these strips are covered. But I AM NOT going to go through this with QAS everytime I need strips as well. It just isnt worth it...