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Remote INR taking over Coaguchek

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DachsieMom

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Mar 3, 2015
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I am curious if others have experienced issues with the new owner of coaguchek. First, they suspended my account because I forget to test three times (not consecutive). Now, instead of being charged 250 per month, of which I pay 101 per month after insurance discount, it increased to 880 per month. I cannot even get a phone number for their billing dept. the rep with whom I spoke was very nice, but even she did not have a number. I’m still paying the insured rate of 101 a month, but want to address the pre-discounted rate. It’s ridiculous that increased almost four times the amount!
 

catwoman

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DachsieMom,
Roche is still the manufacturer of all CoaguChek machines.
It sounds as though you may be dealing with a 3rd party anticoagulation management vendor.
Have you contacted your insurance company to find out what business they are paying? An EOB for your insurance may give you some info if you check paid claims.

I have a CoaguChek that I bought new on eBay in 2014. I also buy my strips on eBay. I test every 7-10 days. Have been on warfarin since June 2003. Got my first INR monitor on Nov. 26, 2003. I have never had to report INRs to a 3rd party.
 

Eva

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What kind of insurance do you have?!
Normally a card with contact info is sent together with the machine.
How about the insurance form. It should mention name of the billing company.
I personally found it cheaper and less hectic to buy my own machine and strips. My insurance didn’t accept Roche. And Alere wanted me to pay over $10 every time I test based on min 4 tests.
Note: Roche sold their “patient” contracting company in June to a new contractor.
keep after them.
Good luck.
 

LondonAndy

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if you have the machine, just buy your strips and do your own tests
Dachsiemum, following on from what Catwoman and Pellicle have said: test strips are about $6 each, so if you use 1 per week that's $24 per month. If the management company is advising you on dose changes then clearly it is reasonable for them to charge for that, but how on earth do they get to $880? Here in the UK we could buy a new INR machine every month and have change ....
 

slipkid

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Jun 12, 2014
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Schwenksville, PA, USA
I am curious if others have experienced issues with the new owner of coaguchek. First, they suspended my account because I forget to test three times (not consecutive). Now, instead of being charged 250 per month, of which I pay 101 per month after insurance discount, it increased to 880 per month. I cannot even get a phone number for their billing dept. the rep with whom I spoke was very nice, but even she did not have a number. I’m still paying the insured rate of 101 a month, but want to address the pre-discounted rate. It’s ridiculous that increased almost four times the amount!
I have not had problems like you mentioned yet, but I have not gotten a bill from the new provider of the "service" yet either afaik. I did ask the old Roche testing service (whatever they were called I 4get now off the top of my head) and they said nothing should change with my charges but guess I will see.

I noticed that the new provider uses the exact same verbage on all of their recorded messages that Roche used to use except that it is a different voice now who recorded these messages.

The whole transition was supposed to be seamless and no changes with billing or anything else, even using the same phone # to call the results in.

I've not tried to reach the billing dept of the new provider yet.
 

Protimenow

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Aug 10, 2010
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California
I agree with the others. I've been taking Warfarin since 1991, and self-testing since 2009.

For nearly all of that time (since 2009), I've also self-managed --- initially using advice that I got from this forum. Occasionally, I'd get dosing advice from a clinic or doctor's office - and usually ignored it because it was wrong. (For example, I had a pharmacist who does anticoagulation management for my HMO telling me to skip a dose because my INR was 3.4 -- before even asking WHY I was taking warfarin. I had a clinic that mishandled my blood and got a 7.1 that told me to INCREASE my dose).

It comes down to this - you have to be your own advocate for your health -- and doing your own testing and management or trusting a professional who knows what the hell he or she is doing) are the best ways to do this.

(The services may avoid taking responsibility for your dosing by sending your results in to your doctor, and sending you a message that they get from the doctor back to you. Maybe your doctor wouldn't mind getting a weekly call and eventually getting back to you if any dosing changes are necessary).

But, as I said before, there are good resources (and Pellicle) on this forum who can help you to manage your dosing.

You don't need these expensive services - and it's painful to see how much they screw the insurance carriers for loaning you a meter and sending you strips.
 

DachsieMom

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Joined
Mar 3, 2015
Messages
332
Location
CT
Thanks everyone. I still have not been able to reach the company.
I have a great Coumadin clinic - they call me back same day with changes and I don’t pay them. It’s my cardiologist office.
I’m in the US and it seems difficult to get strips on my own. I also worry about getting recalled strips, etc. from EBay. however this new company doesn’t seem so great so who knows?
 

MdaPA

Active member
Joined
Jul 8, 2020
Messages
28
I still have not been able to reach the company.
Here is RemoteINR's main number: 1-800-780-0675. Press 3 for information on enrolling in INR services.
Here is their website:
RemoteINR
As others have mentioned, it can be more expensive to use their services, depending on your insurance, versus if going though ebay and the like for the meter and supplies. My wife uses their reporting service to obtain strips, lances and support for the meter they provided her with. She has not noticed a difference between this company since the switch form CoaguChek other than we have also not received a bill yet.
 

Sheenas7

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Joined
Apr 22, 2014
Messages
103
Location
Va, Fairfax County
Here is RemoteINR's main number: 1-800-780-0675. Press 3 for information on enrolling in INR services.
Here is their website:
RemoteINR
As others have mentioned, it can be more expensive to use their services, depending on your insurance, versus if going though ebay and the like for the meter and supplies. My wife uses their reporting service to obtain strips, lances and support for the meter they provided her with. She has not noticed a difference between this company since the switch form CoaguChek other than we have also not received a bill yet.
Same here.
 

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