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Remote INR taking over Coaguchek

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slipkid

Well-known member
Joined
Jun 12, 2014
Messages
183
Location
Schwenksville, PA, USA
So I finally heard back from Remote INR. They raised the price from 250 every 4 tests to 880 every 4 tests (before insurance discount). I will still pay $101 every 4 tests after the insurance discount (I pay this $101 out of pocket due to my high deductible) but that’s crazy.
Man that is crazy. I don't think I've received a bill (or an insurance EOB) after the transition and now am getting worried. Guess I have to call them and find out what is going on.
 

sangfroid

New member
Joined
Nov 22, 2020
Messages
1
I am curious if others have experienced issues with the new owner of coaguchek. First, they suspended my account because I forget to test three times (not consecutive). Now, instead of being charged 250 per month, of which I pay 101 per month after insurance discount, it increased to 880 per month. I cannot even get a phone number for their billing dept. the rep with whom I spoke was very nice, but even she did not have a number. I’m still paying the insured rate of 101 a month, but want to address the pre-discounted rate. It’s ridiculous that increased almost four times the amount!
You are correct about the huge price increase. I'm on Medicare so the payment is 120 something
I am curious if others have experienced issues with the new owner of coaguchek. First, they suspended my account because I forget to test three times (not consecutive). Now, instead of being charged 250 per month, of which I pay 101 per month after insurance discount, it increased to 880 per month. I cannot even get a phone number for their billing dept. the rep with whom I spoke was very nice, but even she did not have a number. I’m still paying the insured rate of 101 a month, but want to address the pre-discounted rate. It’s ridiculous that increased almost four times the amount!
 

Mister_James

Member
Joined
Aug 24, 2013
Messages
22
Location
NYC
Negotiated Cost: 117
Insurance $105
Out of pocket: $12.

I have Alere and I know they change names every year or so but thats what they bill. Of course the doctor has a charge to review too
 

slipkid

Well-known member
Joined
Jun 12, 2014
Messages
183
Location
Schwenksville, PA, USA
I still have not even gotten a bill from them yet. I think their new name is "Biotell Heart" btw.

Different question - can anyone call Biotell Heart and report their results today? Because I cannot. I did a test then tried to call it in. Their voice message system has changed and they even had an announcement that they had gone through some kind of reporting system change this weekend during which time they were unable to take any test results.

However me trying to use it now does not even work. It supposedly retrieves who I am based on my phone # (like the old system) but then completely fails to validate who I am when I enter my birthdate. The old system had you simply speak it, but this new ones requires you to ENTER it with the keypad. I would have thought that would be an improvement actually, but it doesn't work!!!! After multiple failures it transferred me to some unknown extension for customer service, but since it is after hours that simply dumped me into a voicemail (that did not even mention they were out of the office or anything).

Not good. Especially in light of a major price increase that you all are talking about aboveand what appears to be billing problems on their end (since I have not even received a bill from them for months).
 

slipkid

Well-known member
Joined
Jun 12, 2014
Messages
183
Location
Schwenksville, PA, USA
Negotiated Cost: 117
Insurance $105
Out of pocket: $12.

I have Alere and I know they change names every year or so but thats what they bill. Of course the doctor has a charge to review too
I thought that Alere had gotten out of the INR biz. I know their INR device was discontinued a few years ago. What device are you using now? And what is their remote service called/how does a possible new customer reach them to enroll? I may have to leave this new company taking over for Coaguchek/Roche (see above).
 

Sheenas7

Well-known member
Joined
Apr 22, 2014
Messages
114
Location
Va, Fairfax County
I just tried to report my test to the new company Bio tel. I couldn’t do it like before because it would not accept my birthday. So I did speak with a representative who entered my information and told me today that they changed the platform and were experiencing a glitch with the birthdays. He said he expected it to be fixed soon. Let’s hope so.
 

RAS

Member
Joined
May 1, 2020
Messages
10
Location
Omaha, NE
I've never tried the call in reporting, but as of 11/22 the web page reporting works as before. No surprise that they had a problem with a new IVR system. I worked for a telecom company implementing hosted IVRs and Contact Centers for health care clients. It's a complicated process.

As far as billing, I have not yet been billed by BioTel, but I see the insurance claim is approved. They billed $880, but my insured cost is $113. The $880 is the "Charge Master" cost AKA list price. You can ignore that. The contract price they have with insurance companies is what's relevant.
 

pellicle

Professional Dingbat
Joined
Nov 4, 2012
Messages
7,326
Location
Queensland, OzTrayLeeYa
You can ignore that. The contract price they have with insurance companies is what's relevant.
indeed there is so much behind the scenes wrangling that the "consumer" has no idea what stuff costs anyway in order to make an informed decision of "is buying this cash less expensive than my copay"
 

DachsieMom

Well-known member
Joined
Mar 3, 2015
Messages
337
Location
CT
Same here. Wouldn’t accept my birthday. Then I called from my cell instead of home phone and they accepeted my birthday (my cell is the number they have on record, used to have both on file but they must have lost my home number in the transfer). Before using my cell, I waited on hold forever and gave up.
The 101 per month I pay (out of the 880) is out of pocket due to a high deductible. I pay the entire amount of the insurance discounted rate. However, I haven’t seen a bill since March, which means my next bill will be huge. I have called many times.
So far not impressed!
 

slipkid

Well-known member
Joined
Jun 12, 2014
Messages
183
Location
Schwenksville, PA, USA
I just tried to report my test to the new company Bio tel. I couldn’t do it like before because it would not accept my birthday. So I did speak with a representative who entered my information and told me today that they changed the platform and were experiencing a glitch with the birthdays. He said he expected it to be fixed soon. Let’s hope so.
Thanks! So not just me then. I will try calling them again tomorrow since I am off then. Hope they are open. My next scheduled dayoff is not until more than a week away. I may have to find a way to sneak a call to them at work. Sigh....
 

DDT77

Well-known member
Joined
Dec 9, 2017
Messages
60
Location
NC, USA
So I finally heard back from Remote INR. They raised the price from 250 every 4 tests to 880 every 4 tests (before insurance discount). I will still pay $101 every 4 tests after the insurance discount (I pay this $101 out of pocket due to my high deductible) but that’s crazy.
Sounds like Coag-Sense may have more customer interest in coming weeks and months. I had inquired with Aleris, and passed after the pre-increase pricing, which appeared as exploitation (of patient and insurance company). Apparently my cardiologist had approved a number of patients to use Aleris, but not one patient bought in, which confused the cardiologist. Pricing guidance was forwarded, and patients were when informed upfront on predatory pricing from Aleris, or what ever the hell they go by now...
 

DachsieMom

Well-known member
Joined
Mar 3, 2015
Messages
337
Location
CT
I’m getting nervous about not receiving a bill from Biotel. I googled them - looks like people have experienced billing issues. Great ☹.
 

dick0236

Eat the elephant one bite at a time
VR.org Supporter
Joined
Feb 10, 2007
Messages
3,059
Location
louisville, KY USA
Not sure what is going on. My Medicare insurer, Humana Advantage, is continuing to pay ROCHE HEALTH SYSTEMS......not Biotel, $43.98 per 4 tests but I haven't been billed for my share, $11, since June, 2020. I did notice that in June 2020 Roche was billing $250/4tests and the Roche billing went to $880 since July. That coincides with the Biotel takeover 6/23/2020. I am wondering if Roche leaving the INR monitoring market has anything to do with the patent holder of Coumadin quitting the market. I assume that the newer anticoagulants that do not require testing may be making the INR monitoring market less profitable since Warfarin is not the AC being used by many patients (afib, etc). I am considering quitting self-testing and going back to my docs lab for testing.....it won't be as convenient but I did lab testing for many years before self-testing.
 
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