Stupid Questions

shop deals on amazon
Shop deals on ebay
Advertise with us
Valve Replacement Forums

Help Support Valve Replacement Forums:

This site may earn a commission from merchant affiliate links, including eBay, Amazon, and others.
G

Guest

My manager received this quote from a friend today:

Those who say there are no stupid questions...have never worked in Customer Service.
Click to expand...


We got a chuckle out of it, considering some of the questions we receive.

But, hmm...do you agree or disagree? Any anecdotal experiences?



Cort:34swm."Mr Monte Carlo.Mr Road Trip".pig valve&pacemaker
WRMNshowcase.legos.HO.models.MCs.RTs.CHD = http://www.chevyasylum.com/cort
"Nope, sorry, nothin'" ... Jo Dee Messina ... 'My Give A Damn's Busted'
 
I've never been on the Customer Service end of the phone, but as a consumer, I can tell you that many of the questions that they ask me are stupid. Whenever I've call CS for computer issues, as soon as I figure out that they are going to slowly walk me through rebooting my computer, I always say, "Let's assume that I'm not a moron and that I've already done all of the obvious things. What would be the next step?" I've also become increasingly frustrated with the companies who are outsourcing their CS to foreign countries, where the people barely speak English, and know less about my issue than I do. They just have a script that they follow and even when I tell them that I have already tried A, B, and C, they insist on following their script anyway.

I'm sure that this isn't what you wanted, but it is one of my pet peeves!
 
Lisa in Katy said:
I've also become increasingly frustrated with the companies who are outsourcing their CS to foreign countries, where the people barely speak English, and know less about my issue than I do.
Click to expand...

You have entered my world, welcome :D

I only call the vendor support lines here when its EST as any time after that you are redirected to random timezones across the world.


I've always said "There are no such things as stupid questions, only questions that you don't know the answer to yet!".......within reason :p
 
I don't like to say stupid so why don't we just call it less then informed?

The question I receive the most often is "Why are you hacking me?"

To understand this you need to know that I do network security for one of the big backbone carriers. Programs now (nortons) will offer to do the whois lookup for you and provide the contact number, well they call it and follow the options for security and you get me. The standard replies depending on mood are either:

"wow, that's amazing, you called an 800 number hit random options and got the person that's hacking you"

or
"yes you're right, it is required that all hackers make an 800 number available for you to contact us"

One of the best calls I had was just last week, a guy accused me of hacking him, said every time he would browse the internet he would see a bunch of traffic trying to connect to him on port 80. Believe it or not I do try to help if they don't have an attitude, come to find out he had just gotten a mac laptop and he was looking at netstat, told him try looking at it the other way. :D The IP's in question were the websites he was going to.

You should hear my stories from when I deal with the contractors in India that call to get access. My coworkers come over to listen to the call.
 
I am a computer System Administrator for a county govenment IT department. The question I get the most when I am trying to help someone with a computer problem and I am trying to talk them through it over the phone is, Can you see what I am doing? We have over 1600 PCs in our county. Sometimes I like to mess with them and tell them yes I can see everything you are doing. I have just been doing this job for so long I can anticipate what their problem is 9 times out of 10. The most common is wrong password,computer not turned on and my favorite is they are trying to sign onto someone elses PC with their password.
 
I over heard a salesman that worked for me ask a client if they wanted an American or a Domestic car....the client just shook his head and started to laugh....I could not help myself and also started to laugh ....the salesman just stood there with a "what's so funny?" look on on his face.:rolleyes: :rolleyes:

There are no stupid questions but I am convinced beyond a shadow of a doubt that there ARE stupid people.....
 
cooker said:
I over heard a salesman that worked for me ask a client if they wanted an American or a Domestic car....the client just shook his head and started to laugh....I could not help myself and also started to laugh ....the salesman just stood there with a "what's so funny?" look on on his face.
Click to expand...

Yikes.

Did someone tell him what was so funny eventually? LOL!



Cort:34swm."Mr Monte Carlo.Mr Road Trip".pig valve&pacemaker
WRMNshowcase.legos.HO.models.MCs.RTs.CHD = http://www.chevyasylum.com/cort
"The curves around midnight aren't easy to see" ... Rosanne Cash ... 'Runaway Train'
 
epstns said:
Ummm. . . Honda has been making cars here for many years. Are they American (brands) or Domestic (manufacture)? ? ?
Click to expand...

Heh ... that is one of the most debated queries on my automotive forums/groups.

Personally, I see 'em as a foreign product that happens to be made in the USA.....



Cort:34swm."Mr Monte Carlo.Mr Road Trip".pig valve&pacemaker
WRMNshowcase.legos.HO.models.MCs.RTs.CHD = http://www.chevyasylum.com/cort
"Come pick me up" ... Ben Folds ... 'Landed'
 
Stupidest question (so far) of my working career was when I was a reporter for a suburban daily in the Dallas TX area 1972-76.

Woman called and said, "I need to speak to Etta."

"Etta who?" I asked.

"Etta Torial."
 
LOL!

Was that woman just messin' with you, Marsha?

Heh ... that reminds me of the Caddy Catera commercials of a number of years ago. At the end, they talk about leasing a Catera ... but, the announcer asks:

"Who is Lisa Catera?"

*rolls eyes*



Cort:34swm."Mr Monte Carlo.Mr Road Trip".pig valve&pacemaker
WRMNshowcase.legos.HO.models.MCs.RTs.CHD = http://www.chevyasylum.com/cort
"All of the chaos makes perfect sense" ... Joe Diffie ... 'Third Rock From The Sun'
 
report on TV told us there was a comet (or something) visible to the naked eye. I went out and looked; saw it. Told my dear Joe about it and that he could see it so out we went. He said where should I look? Answer - well, uh, UP, Joe.
 
He he ... I love that type of sense of humor, Ann!


I do the same thing to my parents ... much of the time ;).



Cort:34swm."Mr Monte Carlo.Mr Road Trip".pig valve&pacemaker
WRMNshowcase.legos.HO.models.MCs.RTs.CHD = http://www.chevyasylum.com/cort
"Simple little things are the miracle cures" ... Neal McCoy ... 'Wink'
 
You must log in or register to reply here.

Latest posts

Back
Top