I'm tempted to use a stronger word about my customer service experience, but I want to see if any of you have had the same experience.
Maybe you haven't tried to contact them yet. It would be helpful if you can see if you get the same result.
I've tried to send mail to the company (coagusense.ccom) - I've sent to [email protected], and some executives at coagusense.com, and all attempts have failed - refused by their Outlook server.
I've gone to the Chat page (Contact Coag-Sense | Lab, Clinic & At-Home PT/INR Testing - Coag-Sense) , and have gotten NO replies.
I don't know if it's just ME who is being ignored (I'm not paranoid about this, but I DID have a professional work relationship with their former CEO), of if this unresponsiveness is across-the-board.
If you've had this experience, please let me know.
If it's not a problem to also try to contact Coagusense, and let me know your experience, I would be very interested.
At this point, I'm seriously considering filing an issue with the FDA.
Maybe you haven't tried to contact them yet. It would be helpful if you can see if you get the same result.
I've tried to send mail to the company (coagusense.ccom) - I've sent to [email protected], and some executives at coagusense.com, and all attempts have failed - refused by their Outlook server.
I've gone to the Chat page (Contact Coag-Sense | Lab, Clinic & At-Home PT/INR Testing - Coag-Sense) , and have gotten NO replies.
I don't know if it's just ME who is being ignored (I'm not paranoid about this, but I DID have a professional work relationship with their former CEO), of if this unresponsiveness is across-the-board.
If you've had this experience, please let me know.
If it's not a problem to also try to contact Coagusense, and let me know your experience, I would be very interested.
At this point, I'm seriously considering filing an issue with the FDA.