I have been using Philips Remote for INR testing (was Raytel Cardiac) for 3 years. I received an EOB from United Healthcare on Saturday telling me that I owed the full amount of the last billing since I was not using an in-network provider. (Kind of funny since 3 years ago when I tried to get my InRatio thru QAS UHC said no purchase but let's have you use the service through Raytel).
I spent an hour on the phone with UHC this morning during which my blood pressure probably skyrocketed - jeesh, such incompetence. I got a major runaround. They told me the contract with Philips expired on 11/30/08.
Ultimately I spoke with someone at Philips (in Billing) who assured me that the contract had not expired - this has to do with the switchover from Raytel to Philips. They've apparently straightened it out with UHC but they are certainly expecting more people to surface with problems.
I was given permission to share the name & number of the Contract Manager at Philips who will deal with UHC: Doug McNiel - 800.367.1095 extension 254.
I spent an hour on the phone with UHC this morning during which my blood pressure probably skyrocketed - jeesh, such incompetence. I got a major runaround. They told me the contract with Philips expired on 11/30/08.
Ultimately I spoke with someone at Philips (in Billing) who assured me that the contract had not expired - this has to do with the switchover from Raytel to Philips. They've apparently straightened it out with UHC but they are certainly expecting more people to surface with problems.
I was given permission to share the name & number of the Contract Manager at Philips who will deal with UHC: Doug McNiel - 800.367.1095 extension 254.