We also deal with Raytel and I have to say they have been very helpful every time I have called. We had only one problem with getting strips but when I called to inquire after the 3-5 days had passed they were very apologetic and got us on the very next shipment so we never ran out. Ryan uses the machine and lancet with ease and it travels well in its carrying case. Our only issue with the machine is that sometimes when the machine is in the case it turns on the unit but we carry extra batteries in the pack so no worries there. Good luck!
We just ordered a box of 48 strips and some lancettes from Raytel because they are secondary on my husband's insurance and in network for UHC.....We own our own INRatio, so we just needed the supplies, and did NOT need to rent the machine. Raytel REFUSEd to file with Medicare (Tyce's primary) unless we subscribe to the leasing plan, get a new machine, and pay the copay every month. Therefore, WE had to file with medicare on our own and will now have to submit the difference to our insurance UHC.
Of course, they would have filed against medicare IF we had used them to lease a machine and copay every month......not too professional, if you ask me.
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